Customer dialog - Committed to every word

How quickly can I get a reliable answer if there is a "fire"?

When requirements change at short notice, technical issues need to be clarified or series adaptations are pending, communication determines speed, reliability and results.

At SHWire, reliability in customer communication does not happen by chance. It is organized, technically sound and binding, so that viable decisions can be made even under time pressure. This is exactly what we at SHWire mean by customer dialog.

Talk to SHWire about your project

Table of contents:

What you can expect from our customer communication
Strong Professionally. Close personally
Digital AND personal
Commitment that is measurable
Get in touch with us

What you can expect from our customer communication

When processes come under pressure, the quality of the feedback is crucial. It is not how quickly someone responds that is decisive, but how reliable the statement is. Our customer communication gives you precisely this certainty: clear answers, short links and sound decisions that hold up - even when things really get tough.

Our customer communication is structured along a continuous line - from customer contact to implementation.

The functions that are crucial for day-to-day customer communication and order processing - key account management, order center / internal sales, production order planning and logistics - are organizationally bundled under one sales management. This means that decisions and information is transmitted without loss, grey areas and without wasting time.

Strong professionally. Close personally.

For us, customer focus means being available, proficient and on an equal footing.

At SHWire, you talk to specialists who understand your materials, processes and applications and not to a call center agent.

Technically experienced contacts

Your counterpart understands your application.

Direct line to development & production

Queries are not passed on, but clarified.

Proactive communication

We inform before people ask.

Clear substitution rules

So that every project remains manageable at all times.

Digital and personal

At SHWire, communication follows the principle of "digital when possible - in-person when helpful".

Our systems are fully integrated. From the quotation phase to delivery, all order and production data is synchronized. Whether classic orders, call-offs or EDI: information flows in real time.

In person, by telephone, digitally or automated via EDI

All common channels - flexible according to customer process.

Real-time status messages

Central order control with up-to-date information on every process.

Consistent transparency

Visibility along the entire supply chain - from order to delivery.

Integrated systems

Quotation, order and production data in a common database.

Commitment that is measurable

Our communication quality is not a subjective impression. In our customers' supplier evaluations, we consistently achieve the top score of 100% in the field of "Communication".

100% rating for "Communication"

This rating confirms what we live every day: fast response, clear statements, binding commitments. We make this commitment measurable for you:

Adherence to deadlines,
speed of response and
customer satisfaction.

From inquiry to delivery: with us, no word is left unheard because there is a system behind every commitment.

Jan Oderwald, Director Sales & Logistics SHWire

Get in touch with us!

Whether you have a specific winding task, a high-voltage project or questions about supply chain management - we will put you in touch with the right contact person.

Write to us using the contact form or contact our sales team directly. We will get back to you promptly with a proposal for the next steps.

Email to sales@sh-wire.de Call +49 (0) 5281 9880